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The most important stories about online reviews, customer feedback, & customer experience.
It began when New York journalist and author Stephen J. Dubner went to Chicago to write about award-winning economist Steven D. Levitt for The New York Times Magazine. Dubner had been reluctant to take the assignment (he was in the middle o…
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PowerPost's daily guide to Washington's health-care policy debate, by reporter Paige Winfield Cunningham.
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Total Annarchy is a newsletter from Ann Handley, a writer, digital marketing pioneer and Wall Street Journal best-selling author who works to inspire and empower marketers. The newsletter shares her writing and content tips – new writing t…