I’m Joel, and I’m on a mission to Encourage, Edify and Inspire. I write short, mostly-useful essays for people who want to live more thoughtful, empathetic lives. I believe that we must serve and be useful to those around us, and that even a small
Today on The Maker Channel, a distant memory, a mad fisherman, and a metaphor for creative work. I’m cracking open my Monday morning newsletter to perform one its most popular stories in audio form for you. If you like what you hear, con…
Interested in marketing, product management, customer support, design and startups? The Intercom team share thoughts, tips and lessons learned from five years of product building.